People Centricity: The Incredible Power of Putting Other People First, by Stephen Hewett
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People Centricity: The Incredible Power of Putting Other People First, by Stephen Hewett
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Stephen is the life guru for our times. -- Mark Price, MD, Deputy Chairman of the John Lewis Partnership
Would you like to have any or all of these?
Good health? Financial security? Personal, emotional, and sexual gratification? The enjoyment of the happiness and health of the people who are dear to you? An occupation you find absorbing, fascinating, and lucrative? Agreeable leisure-time activities? A faith you find important, whether religious or secular? An overwhelming sense of positivity in yourself? The feeling that you are a good person and that you generate good outcomes for yourself and for the people you care about and work with? Anything else that makes you feel most happy?
If you have all the happiness you can handle, that s great! Put this book down and move along. If not, then you need to put the power of People Centricity -- the life philosophy of making an investment of time and emotional energy to advance the agenda of people with whom you have a mutually beneficial interaction who are outside your immediate close circle -- to work in your life.
People Centricity is a philosophy to take you through life. It s all about learning how to understand and share the feelings of other people so as to produce the best mutually beneficial outcome for those other people and for you.
From your personal interactions to your business success and beyond, Stephen Hewett will guide you on this life-changing journey, one that will make your bad days good and your good days wonderful.
Stephen s philosophy of Customer Centricity is at one with my own. Customer Centricity really is the core of business. Stephen is a customer guru of our times. -- Mark Price MD, Waitrose & Deputy Chairman of John Lewis Partnership
Stephen certainly practices what he preaches and is one of the few consultants that really listen to what their customer is trying to achieve. He gave us some key insight that helped us to really shape our future strategy. -- Jo Foley Senior Director, Retail Change ASDA
Led by the impressive Stephen Hewett, their laser-like focus on the customer stood them apart in our minds... -- Jack Upton, Director, Training, Education and Customer Services, McDonald s UK
In essence, what Stephen have helped us do is to allow everyone at Argos to be brilliant with customers. -- Perry Price, Argos Customer Lead
People Centricity: The Incredible Power of Putting Other People First, by Stephen Hewett- Amazon Sales Rank: #7831270 in Books
- Published on: 2015-10-13
- Original language: English
- Number of items: 1
- Dimensions: .50" h x 5.20" w x 7.90" l, .0 pounds
- Binding: Paperback
- 188 pages
About the Author
Stephen Hewett is the founding director and partner of C3 Partners, Ltd., a consulting firm that provides advice at both the strategic and hands on level to his many clients. He has extensive experience in commercial organizations as well as central and local government in the implementation of customer centered change, working at board and senior management level as an adviser. He specializes in the practical application of customer centricity and a back to basics approach for organisations wanting to realign either part or all of their business with their customers. His work with commercial clients and with central and local government has given him experience in a wide variety of industry sectors from media to retail and social care to health.
As an expert on customer centricity and CRM, Stephen has acted as an expert witness on a number of cases in the commercial court.
During the last fifteen years, he has dealt with the complex commercial and technical issues inherent in business today. He is an expert at bridging the gap between customer and business need and information technology solutions. He has a deep understanding of how to manage requirements and scope to ensure programs are delivered on time and budget. A number of the projects he has worked on include business solutions on a truly global scale.
Mr. Hewett is also a Director at Vantage Partners Ltd. and the author of two previous books: The Customer Centric You and Customers Are the Agenda.
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Most helpful customer reviews
0 of 0 people found the following review helpful. The power of putting people first By Pan If ever there was a universal glue that held your life together and gave you the optimal chance of happiness and emotional fulfilment, People’s Centricity is a prime contender.In an expansive journey through personal, professional and commercial relationships, love, loneliness, religion and the everyday pressures of life Stephen Hewett guides the reader through the positive benefits of putting others first.Encouraging us to connect profoundly and meaningfully with the lives of others to achieve manifold beneficial outcomes, Stephen cites a rich vein of references including Charles Dickens, J B Priestley’ enigmatic ‘Inspector’, the Bible, George Bailey’s travails in ‘It’s a Wonderful Life’, Bertrand Russell, and in a particularly powerful section, his own experience of visiting Auschwitz.People Centricity is a principle for the modern age. Where so many pressures on our time and energy to make a living, stay healthy and safe, foster relationships, enjoy leisure activities and family life it is often too easy to neglect others - to withdraw into a narrow focus of our own ‘tribe’. In a clear, non-preaching style, Stephen communicates his passion. He points out that investment of our time in others, with a genuinely positive perspective, will ultimately reap reward for our own futures, happiness and wellbeing.I read People Centricity on a long train journey and would like to think that my perception of my fellow travellers at my starting point of Euston Station was significantly enhanced by the time I stepped off the train in Preston.
0 of 0 people found the following review helpful. Easy Style. Great Message! By Emma I am not really one to read books of this nature but the tag line 'the incredible power of putting other people first' grabbed my attention. I really liked the style of the book, it was clever and informative but written in a way that makes it easy to understand - the intelligence of the author is not forced at you with incomprehensible gibberish and pretentious nonsense so you get the message and can follow it accordingly. It really has made a difference to how I work day to day and how I engage with people. This is well worth a read and once you have read it get more people to read it as if more of us did this to each other and our customers the world and work would certainly be a better place!
0 of 0 people found the following review helpful. A Great read for 2016! By Nygel If you are looking to be a 'better person' in 2016 then I would recommend Stephen's Book, it's an easy, infectious read that you can either read (as I did) from cover to cover, or you could dip in and out of it to release the stimulating thoughts on how you could...
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